Effective Date: 23.03.2025
Last Updated: 23.03.2025
At Local Chimney Services, we take pride in the quality of our work and the satisfaction of our customers. We stand behind our services and products with a comprehensive warranty policy to ensure peace of mind for homeowners and businesses that trust us with their chimney maintenance, repair, and installation needs. This document outlines the terms and conditions of our warranty, including coverage, exclusions, and how to submit a claim.
1. Warranty Coverage
We offer a warranty on our chimney services and related installations, ensuring that our customers receive durable and reliable results. Our warranty covers workmanship and certain materials used during the service.
A. Workmanship Warranty
- All chimney repairs, cleanings, and maintenance services performed by our team come with a [Insert Number]-year workmanship warranty.
- This warranty guarantees that our work is free from defects due to poor craftsmanship.
- If a defect arises due to our workmanship within the warranty period, we will assess and correct the issue at no additional cost to the customer.
B. Material Warranty
- Any materials supplied and installed by Local Chimney Services are covered under the manufacturer’s warranty.
- If a product we install fails within the manufacturer’s warranty period, we will assist the customer in filing a claim with the manufacturer for replacement or repair.
2. Services Covered Under Warranty
The following services are eligible for warranty coverage:
- Chimney Repairs – Includes brickwork, tuckpointing, chimney cap replacements, and crown repairs.
- Chimney Relining – Warranty covers defects in the liner installation process.
- Fireplace and Chimney Installations – Covers newly installed components such as dampers, caps, and masonry work.
- Waterproofing Services – Warranty ensures that the waterproofing application remains effective within the coverage period.
For each specific service, the length of coverage may vary. Customers will receive documentation detailing their service warranty upon completion of the job.
3. Exclusions and Limitations
While we stand behind our work, there are certain conditions under which our warranty does not apply:
A. Normal Wear and Tear
- Our warranty does not cover normal wear and tear that occurs over time due to weather conditions, usage, or aging of materials.
B. Improper Use or Lack of Maintenance
- Customers are responsible for regular chimney maintenance, including annual inspections and cleanings.
- If damage occurs due to improper use, neglect, or failure to follow recommended maintenance, the warranty will not apply.
C. Acts of Nature and External Damage
- Damage caused by natural disasters (earthquakes, hurricanes, floods, lightning strikes, etc.) is not covered under our warranty.
- External factors such as vandalism, accidental damage, or modifications made by another contractor will void the warranty.
D. Third-Party Workmanship
- If another contractor or individual alters, repairs, or installs components on the chimney after our service, our warranty is void.
- We cannot be responsible for damages caused by unauthorized modifications or improper repairs.
E. Manufacturer’s Defects
- While we install high-quality materials, any defects originating from the manufacturer must be handled through the manufacturer’s warranty process.
4. How to Submit a Warranty Claim
If you believe an issue with your chimney service or installation falls under our warranty coverage, follow these steps to file a claim:
Step 1: Contact Our Team
- Reach out to us by phone or email to report the issue.
- Provide your name, service date, and a description of the problem.
Step 2: Inspection and Evaluation
- We will schedule an inspection to assess the reported issue and determine if it is covered under warranty.
- If the problem is related to our workmanship or materials within the coverage period, we will proceed with corrective action.
Step 3: Resolution and Repairs
- If a covered defect is confirmed, we will repair or replace the affected area at no additional cost.
- If the issue is not covered, we will provide recommendations for necessary repairs and associated costs.
5. Customer Responsibilities
To ensure that your chimney remains in good condition and eligible for warranty coverage, please follow these guidelines:
- Schedule regular chimney inspections and cleanings at least once a year.
- Use only approved fuels and avoid burning materials that cause excessive creosote buildup.
- Report any issues as soon as possible to prevent further damage.
- Do not allow unauthorized work on the chimney system.
6. Transferability of Warranty
Our warranty is non-transferable and applies only to the original homeowner or business that received the service. If you sell your property, the warranty does not extend to the new owner unless otherwise agreed upon in writing.
7. Limitations of Liability
While we strive to provide excellent service, our warranty is limited to the cost of repair or replacement of defective work. We are not responsible for:
- Incidental or consequential damages caused by defects or failures.
- Loss of property or personal injury resulting from chimney-related issues.
- Costs associated with third-party repairs or replacements.
8. Changes to Warranty Policy
We reserve the right to modify this warranty policy at any time. Any updates will be reflected on our website with a revised “Last Updated” date. Customers are encouraged to review this policy periodically.
9. Contact Information
If you have any questions about our warranty or need to file a claim, please contact us:
Business Address: Rhode Island
Email Address: Local.chimney.services@gmail.com
Phone Number: (508) 978-1064
At Local Chimney Services, we are dedicated to delivering high-quality workmanship and reliable chimney solutions. Our warranty policy is designed to protect your investment and ensure your peace of mind. By following proper maintenance guidelines and promptly addressing any concerns, you can enjoy a safe and efficient chimney system for years to come.
Thank you for choosing Local Chimney Services!
